Responsible Gambling
At The Vic Casino, we are committed to providing a safe and responsible gambling environment for all our customers. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
The Vic Casino operates under a licence issued by the UK Gambling Commission (Licence Number: 000-039372-R-319367-014) and adheres to all regulatory requirements for responsible gambling. We are dedicated to:
- Preventing gambling-related harm
- Protecting vulnerable customers, including minors
- Providing tools and resources to help customers gamble responsibly
- Supporting customers who may be experiencing gambling problems
Age Verification
You must be 18 years or older to gamble at The Vic Casino. We use robust age verification procedures to ensure that minors cannot access our gambling services. All customers are required to provide valid identification before being permitted to gamble.
Self-Exclusion and Cooling-Off Periods
We offer several options to help you control your gambling:
Self-Exclusion
You can exclude yourself from gambling at The Vic Casino for a minimum period of 6 months up to 5 years. During this period, you will not be able to access your account or gamble with us. To request self-exclusion, contact our Customer Support team.
Cooling-Off Period
You can take a break from gambling for 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended.
GAMSTOP
We are registered with GAMSTOP, the UK's national self-exclusion scheme. If you register with GAMSTOP, you will be excluded from all participating UK gambling operators.
Deposit and Spending Limits
You can set daily, weekly, or monthly limits on:
- Deposits
- Losses
- Wagering amounts
- Session time
These limits can be decreased immediately but increases will only take effect after a 24-hour cooling-off period.
Reality Checks
We provide regular reminders about the time you have spent gambling and the amount you have wagered. These pop-up notifications help you stay aware of your gambling activity.
Signs of Problem Gambling
Problem gambling can affect anyone. Warning signs include:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative feelings
- Lying about gambling activities
- Borrowing money to gamble
- Neglecting work, family, or other responsibilities
- Feeling anxious or depressed about gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
National Gambling Helpline
Phone: 0808 8020 133
Available 24/7, free and confidential
Website: www.nationalgamblinghelpline.org.uk
GamCare
Phone: 0808 8020 133
Live chat and email support available
Website: www.gamcare.org.uk
Gamblers Anonymous
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Website: www.begambleaware.org
Information, advice and support for anyone affected by gambling problems
Underage Gambling
We have a zero-tolerance policy towards underage gambling. If you suspect that a minor is attempting to gamble with us, please contact us immediately at [email protected] or call 0203 808 5500.
Financial Difficulty
If you're experiencing financial difficulties, we recommend contacting:
- Citizens Advice: www.citizensadvice.org.uk or call 0808 223 1133
- StepChange Debt Charity: www.stepchange.org or call 0800 138 1111
Contact Us
If you need assistance with responsible gambling tools or have concerns about gambling, please contact us:
Email: [email protected]
Phone: 0203 808 5500
Live Chat: Available 24/7 on our website
Further Information
For more information about gambling regulation in the UK, visit the UK Gambling Commission website.
This page was last updated on 15th March 2026.
